Frequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

When will my order be shipped?

Orders are typically processed and shipped within 3 business days of purchase .

How do I track my package?

Once your order has been shipped, you will receive a tracking number via email.
You can check the status of your delivery by visiting the carrier's website and entering your tracking number.

Why can't I track it on the website?

Tracking information may appear 2-5 days after update.
So if you don't see any tracking information, please try again in a day or two .

Why isn't my delivery status updated?

There may be various reasons why your delivery status may not be updated.
Generally, the causes are weather conditions, customs procedures, and logistics congestion.

What payment methods can I use?

We accept the following payment methods:

  • PayPal

  • Credit card (Visa, MasterCard, Discover, American Express)

  • Debit Card

What is your return policy?

If there is a problem with your order (faulty, incorrectly delivered, damaged, etc.), please contact us within 7 days of receiving the item .
We will check the contents and, if approved, we will send you a replacement item.

*Please do not return the product before we have checked it in advance.
*After customer support confirms your request, they will provide you with details on the return procedure.
*We reserve the right to not approve any return request.

Return shipping costs are the customer's responsibility, and original shipping costs are non-refundable .